Most Frequently Asked Questions

Take a look at the most common things clients need to know. Just click on a question to see its answer.

When can your team come?

We can come when it’s most convenient for you. We do same day appointments upon availability, if you call us in the morning. However, we do recommend you to schedule your service in advance, especially if you need it for an exact date and time.

What are your working hours?

We work 7 days a week, including Bank Holidays at no extra charge. On weekdays we start at 8:00am and the last jobs are generally booked for around 5 – 6pm. On weekends we start at 9am. Call us and we will schedule your appointment at a time that works best for you.

What equipment do you use?

We use professional equipment and detergents like Prochem carpet cleaning and maintenance products. Most of these expert solutions are not available over the counter.

Do you provide the detergents and tools?

For guaranteed move out cleaning, exterior window washing and deep carpet & upholstery cleaning, all expert materials and equipment are included in the price. For home removals boxes can be provided for an additional charge.

Are your services guaranteed?

Our end of tenancy cleaning is a guaranteed service. If the experts missed a spot, or there is anything that you are not happy with, you can call us within 72 hours and the team will return to fix it free-of-charge. Our full package removal service is also guaranteed. If we supply the boxes, pack and deliver your goods to the new place, then you have the full accidental damage insurance.

Do you need a deposit?

No. You can pay by card or in cash directly to the team after the service. All payments are due upon job completion, after you have inspected the premise to make sure that the professionals have performed the job to your standards.

Do I have to pay extra for any congestion charges or parking fees?

The price we quote includes all taxes of your service. The only thing which can be added is the congestion or parking fee. However, if you can provide us with a parking space, you won’t pay anything in addition.

How do I prepare my property for an end of tenancy cleaning?

Quite easy actually. Just make sure you have:

  • electricity
  • running water (preferably hot as well)
  • turn off your kitchen appliances the day before (especially fridge, freezer, oven)
  • take all your personal belongings and empty the drawers and shelves
  • give us access and enjoy a shining property afterwords

Do I have to defrost my fridge and freezer in advance?

This will be greatly appreciated, as it will help speed up the whole process, leaving all appliances in the best possible condition.

How many people will you send?

This depends on the property’s size, condition and specific tasks to be done. We normally send a team of 2 or 3 people. For example, professional carpet or upholstery jobs can be done by a single person.

What if the team finishes early or needs more time, than the hours booked?

It depends on the service. For example: window, carpet and move out cleaning are not hourly based services – the cleaners will stay until the job is completed. If for some reason we require more time, the team will stay as long as needed, with respect to our other appointments.

How do you deal with stained carpets and upholstery?

We hoover the carpets and pre-treat all stains and high traffic areas with special detergents, depending on the fabric and their type. Then we use the hot water extraction machine to inject water under pressure and then extract around 95% of the moisture and any dirt or loose particles. We deodorize the cleaned areas and can do a special stain protection treatment upon request.

How long will it take for my carpet to dry?

It usually takes about 3 to 6 hours before the piece is completely dry after a hot water extracion procedure. We use an expert industrial fan in order to minimize the drying time.

Should I have my carpet treated with a stain protector?

It’s up to you to decide. Scotchgard stain protector will improve the longevity of any textile covering and dramatically increase the intervals between professional treatments. It also preserves the piece from hard-to-remove stains. A stain-proof-treated carpet repels liquids, so spills can be cleaned up quickly and easily. Dirt is more easily picked-up, and less hoovering is required. Your upholstery or carpet will be safe from damage caused by sun, foot traffic, pets and children and will preserve its original colour longer.

What if your team damages my carpet?

That is quite unlikely, however, if that happens you can rest assured all professionals have public liability insurance and will take responsibility for any damage caused to your carpets or upholstery during a professional cleaning.

Do you handle delicate fabrics like silk, sea grass, sisal or hand-wrought carpets?

Yes. For such occasions we have an expert dry cleaning procedure which is specially tailored for these types of delicate and hard-to-maintain fabrics. Dry processing takes more time, but ensures that even the finest textiles won’t be damaged.

Can you clean all windows on the outside?

Yes. We do both outside and inside window cleaning. Polishing the windows from the inside is included in the price for one-off or end of tenancy cleaning, depending on your requirements. If you want your outer windows washed, we have a special water fed pole cleaning system that can reach up to the 4th floor.

Do you clean the oven?

Yes. It’s included in the price for professional end of tenancy cleaning, but you can also order it as а separate, stand-alone service, depending on your needs. We can also polish your cupboards and other appliances inside-out.

Didn’t find the answer to your question? Please contact us on 020 3404 5102 or use outr live chat and we will gladly give you more information.