Take a look at the most common things clients need to know. Just click on a question to see its answer.
We can come when it’s most convenient for you. We do same day appointments upon availability, if you call us in the morning. However, we do recommend you to schedule your service in advance, especially if you need it for an exact date and time.
We work 7 days a week, including Bank Holidays at no extra charge. On weekdays we start at 8:00am and the last jobs are generally booked for around 5 – 6pm. On weekends we start at 9am. Call us and we will schedule your appointment at a time that works best for you.
We use professional equipment and detergents like Prochem carpet cleaning and maintenance products. Most of these expert solutions are not available over the counter.
For guaranteed move out cleaning, exterior window washing and deep carpet & upholstery cleaning, all expert materials and equipment are included in the price. For home removals boxes can be provided for an additional charge.
Our end of tenancy cleaning is a guaranteed service. If the experts missed a spot, or there is anything that you are not happy with, you can call us within 72 hours and the team will return to fix it free-of-charge. Our full package removal service is also guaranteed. If we supply the boxes, pack and deliver your goods to the new place, then you have the full accidental damage insurance.
No. You can pay by card or in cash directly to the team after the service. All payments are due upon job completion, after you have inspected the premise to make sure that the professionals have performed the job to your standards.
The price we quote includes all taxes of your service. The only thing which can be added is the congestion or parking fee. However, if you can provide us with a parking space, you won’t pay anything in addition.
Quite easy actually. Just make sure you have:
This will be greatly appreciated, as it will help speed up the whole process, leaving all appliances in the best possible condition.
This depends on the property’s size, condition and specific tasks to be done. We normally send a team of 2 or 3 people. For example, professional carpet or upholstery jobs can be done by a single person.
It depends on the service. For example: window, carpet and move out cleaning are not hourly based services – the cleaners will stay until the job is completed. If for some reason we require more time, the team will stay as long as needed, with respect to our other appointments.
We hoover the carpets and pre-treat all stains and high traffic areas with special detergents, depending on the fabric and their type. Then we use the hot water extraction machine to inject water under pressure and then extract around 95% of the moisture and any dirt or loose particles. We deodorize the cleaned areas and can do a special stain protection treatment upon request.
It usually takes about 3 to 6 hours before the piece is completely dry after a hot water extracion procedure. We use an expert industrial fan in order to minimize the drying time.
It’s up to you to decide. Scotchgard stain protector will improve the longevity of any textile covering and dramatically increase the intervals between professional treatments. It also preserves the piece from hard-to-remove stains. A stain-proof-treated carpet repels liquids, so spills can be cleaned up quickly and easily. Dirt is more easily picked-up, and less hoovering is required. Your upholstery or carpet will be safe from damage caused by sun, foot traffic, pets and children and will preserve its original colour longer.
That is quite unlikely, however, if that happens you can rest assured all professionals have public liability insurance and will take responsibility for any damage caused to your carpets or upholstery during a professional cleaning.
Yes. For such occasions we have an expert dry cleaning procedure which is specially tailored for these types of delicate and hard-to-maintain fabrics. Dry processing takes more time, but ensures that even the finest textiles won’t be damaged.
Yes. We do both outside and inside window cleaning. Polishing the windows from the inside is included in the price for one-off or end of tenancy cleaning, depending on your requirements. If you want your outer windows washed, we have a special water fed pole cleaning system that can reach up to the 4th floor.
Yes. It’s included in the price for professional end of tenancy cleaning, but you can also order it as а separate, stand-alone service, depending on your needs. We can also polish your cupboards and other appliances inside-out.
Didn’t find the answer to your question? Please contact us on 020 3404 5102 or use outr live chat and we will gladly give you more information.